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    Third-Party Workforce Solutions

    ServicePower's solutions for independent service providers ensures that service is being delivered by the most qualified servicer

    • Customer Engagement
    • Contractor Onboarding
    • Third-Party Dispatch
    • Claims Management
    • Reporting and Analytics
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      Customer Engagement

      Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Delivering real-time, cross-channel, interactive communications.

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      Contractor Onboarding

      Onboard & credential third-party contractors.  Self-configure profiles with client-specific training as well as progression and compliance monitoring.

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      Third-Party Dispatch

      Improve operational efficiency by dynamically dispatching the best resource for each job based on eligibility, rules, skills, availability, and ranking.

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    • claims-management

      Claims Management

      Automated and real-time claim adjudication with built-in validation to detect invalid claims and configurable audit logic to improve efficiency and protect warranty reserves.

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      Reporting and Analytics

      View customized KPIs for a 360° view of your business with real-time dashboards.

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    Benefits Delivered

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    • Increased Customer Satisfaction

      Customizable consumer portal with full self-service that connects with the consumer and allows them to engage with you how and when it suits them.

    • Positive Service Experience

      Connect best technician for a job based on skill, location, parts, etc. to ensure highest first-time fix rate and allow customers to see their technicians.

    • Provide Transparency

      Provide a view into your operations and offer real-time status if technicians are running late. A courtesy call, email, or mobile alert shows your customers that you value their time.

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    • Increased Job Availability

      Increased job availability from top appliance manufacturers, third-party administrators and home warranty leaders in your field of expertise and service area.

    • Improved Productivity

      Powerful servicer solution that delivers all information to enable you to carry out COD and warranty jobs, improving business productivity.

    • Increased Service Revenue

      Increased job availability and productivity helps you earn and increase service revenues.

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    • Improved Job Statusing

      Save time and increase productivity as customers use the portal to request service and schedule jobs.

    • Reduced Costs

      Improve efficiency by dynamically dispatching the best resource for each job.

    • Reduced Turn around Times

      Use third-party contractors to increase coverage for skills, geography, and schedules.

    Leverage ServicePower's Premier Network of contractors and automate your dispatch and claims operations.

    Learn About Our Network Leasing Solutions Now

    What Our Customers Have to Say

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    “With ServicePower, we have the best providers available for our customers, and continually drive improvement with real-time scheduling and warranty processing.”

    Bill Lange, Field Service Operations and Strategy, LG Electronics USA

    laurel

    “ServicePower provided us a contemporary solution that gave us complete control over our network from a payment, performance and compliance standpoint.”

    Laurel Cipiti, Vice President, Solution Center Operations, Safeware

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    “With ServicePower’s technology, AIG is now an example of a field service organization that confidently ensures the customer is always number one.”

    Greg Leonberger, Vice President, Service Operations, AIG

    Trusted by Global Leaders

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    Get In Touch

    ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe. 

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