Frank Gelbart, CEO

Appointed Chief Executive Officer in April 2018, Frank is a software entrepreneur with more than 25 years' experience in building and scaling enterprise-level software, networking and telecommunications technology companies. Frank was formerly Chief Revenue Officer at Roostify, a mortgage software platform used to streamline mortgage processes across its ecosystem. Prior to Roostify, Frank co-founded and was CEO of Appfluent Technology, a big data analytics software company, which was acquired by Attunity in April 2015.

At ServicePower, Frank will drive forward the company’s strategy related to enterprise penetration, product innovation, the connected home and IoT service delivery models.

Frank Gelbart

Sam Sippl, Chief Financial Officer

Sam has over 20 years of progressive experience in executive management, private equity, mergers and acquisitions advisory, and public accounting, with a focus on high-growth businesses. As CFO, Sam is responsible for the overall financial management of ServicePower, its financial reporting and analysis, controllership, and other corporate functions.

Prior to working at ServicePower, he served as CFO of FilmTrack, the largest rights management SaaS solution serving the media and entertainment industry, CFO of CrownPeak, a leader in cloud-based digital experience management solutions; CFO of Mirth Corporation, an organization responsible for developing software solutions aimed at healthcare interoperability. Sam also served as a Vice President of Marwit Capital, a private equity firm with $200 million in equity capital under management.

Sam is a Certified Public Accountant in the state of California and holds a bachelor’s degree in accounting from the University of Colorado.

Marc Sprecher, Chief Revenue Officer

Marc brings over 20 years of progressive leadership experience to ServicePower and has a proven track record of helping software companies build high-performance sales teams to accelerate their growth.

During his career, Marc has worked for market-leading companies like GE Information Services, GXS, SciQuest, and Zycus. His teams’ successes at GXS and SciQuest increased enterprise valuations for both companies, resulting in successful M&A transactions.

At ServicePower, Marc is responsible for driving business development strategies and sales execution to help the company achieve its next level of growth.

Marc earned his B.S. degree from James Madison University and M.S. degree from University of Maryland.

Neil Cook, VP Global Services and Customer Support

Neil brings a breadth of experience leading professional services , field service operations, general management and program/project management teams in digital transformations for Fortune 500, early stage and private equity backed SaaS companies.

For the past 12 years, Neil has held senior roles in global field service management organizations.   At Pitney Bowes, he managed a $165 million EMEA/APAC field service division, leading profitability and cost control initiatives that delivered multi-million dollar benefits to the bottom line.   More recently as head of EMEA/APAC of Customer Success for ServiceMax, he spearheaded the development of customer health reporting and strategic account planning initiatives that led to increased net retention and customer satisfaction.

Prior to entering the field service management market, Neil worked in the customer communications field with specialist systems integrators delivering digital transformations and document automation solutions.   Earlier in his career, he held marketing and sales roles across Europe and Africa for Caterpillar’s Power Systems Division.

Neil holds a BS in Mechanical Engineering from Duke University

Brad Hawkins, SVP Products & Solutions

Brad is a long time veteran in the world of Field Service technology having been with ServicePower since 2004. He came to ServicePower from KeyPrestige as part of the acquisition of our Warranty Claims Management platform, giving him over 20 years of experience in work force management software.

Brad has held supervisory roles in Operations, Development and Product Management. Currently, he is responsible for the strategic roadmap of the ServicePower platform and driving the development teams to produce innovative and valued solutions for our clients.

He holds a BS in Business Information Systems from Long  Beach State University in California.

Ajay Chadha, SVP of Engineering

Ajay joined ServicePower as SVP of Engineering in November 2018.  Ajay is leading the teams that develop (software engineer), test (QA), and maintain the infrastructure (corporate and product) for the entire suite of ServicePower Platform.

Prior to joining ServicePower, Ajay spent over three years at FiscalNote as the VP of Engineering, where he helped double the size of the team, integrate team members from newly acquired businesses, and grow and support the Product offerings that resulted in 15x growth in revenues during his tenure.  Prior to his tenure at FiscalNote, Ajay lead and managed Engineering teams at Bloomberg and AOL.

Ajay holds a BS in Chemistry from University of California at Berkeley, a Masters in Environmental Management from Duke University and an MBA from Virginia Tech.

Heather Mills, Vice President of Marketing

Heather brings 15 years of marketing experience to ServicePower, specializing in growing corporate brands through digital and offline marketing initiatives. For more than three years, Heather served as the Senior Director of Corporate Marketing at ServicePower, managing corporate events, public relations, and digital marketing programs.

Prior to joining ServicePower, Heather worked at technology organizations to increase brand awareness and drive revenue through innovative marketing strategies. Her experience spans B2B, B2C and B2B2C and has focused on growth-focused marketing and branding initiatives.

In this role, Heather leads the global marketing organization to drive strategies to grow sales pipeline and support on-going company growth.


Heather earned her B.A. degree in Corporate Communications from Elon University.