Contractor Management & Onboarding

Deliver faster, smarter service with integrated third-party contractor management

When Demand Scales, So Should Your Business

ServicePower's Contractor Management & Onboarding solution streamlines the dispatch process and enables you to optimize service workflows to a blended workforce. With increased visibility and coverage, you can delight your customers with high-quality and efficient service.

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Seamless Integration

Integrate Seamlessly

Seamlessly integrate contractors or freelance technicians to create a blended workforce
Improve Efficiency

Improve Efficiency

Improve operational efficiency by dynamically dispatching the best resource for each job
Increase Service Converage

Increase Coverage

Use third-party contractors to resolve personnel gaps in skills, geography, or availability

Our Contractor Software Capabilities

Simple wizard-based process for onboarding & management of contractors
Single point of access for easy management and monitoring of servicer compliance
Configurable Logic for Eligibility, Ranking, & Rules
Integration with Customer Portal for Notifications in Portal based on Dispatch Exceptions
Integrated with Claims Management & Customer Portal, and EFT payments
Ability to self-configure profiles with client-specific training, along with progression monitoring
Expanded list of product coverage for Servicers & Custom Dispatch Logic
Compliance, credentialing, and risk management, including background checks and drug testing

Contractor Management Product Highlights

Contractor Onboarding

Simple Wizard-Driven Process

A simple task-based end-to-end process for credentialing and onboarding contractors. This page depicts that the core tasks have been completed and approved for a contractor.

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on-boarding wizard forms and documents

Seamless Background Checks

A background and drug check may be comprised of multiple tests depending on requirements. This view depicts a sample of different checks and tests for background and drug testing.

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Edit Rules

Rules and Skills Logic

Dispatch the best contractor for the best job. This screen depicts the ability to set up a contractor based on skills, expertise, and industry  for a type of job.

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setup of ranking rules

Search Ranking Rules Setup

Contractor search results can be customized based on pre-defined criteria such as quality of service (or feedback), acceptance rate, cost, availability, etc. so that contractors who consistently meet the criteria automatically end up higher in the search results.

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