Blended Workforce Solutions

With ServicePower's blended workforce solutions, you can intelligently manage both employed and contracted service providers

Customer Engagement
Schedule Optimization
Technician Mobility
Smart Service
Reporting and Analytics

Customer Engagement

Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Provide real-time, cross-channel, interactive communications.
Schedule Optimization

Optimize complex service schedules in real-time based on configurable, business-driven constraints that significantly improve turnaround times, jobs per day, and utilization.
Technician Mobility

Achieve total control and accountability for service delivery through intelligent and dynamically-defined business rules to leverage both factory service and third-party workforces.
Smart Service

Improve operational efficiency by dynamically dispatching the best resource for each job based on eligibility, rules, skills, availability, and ranking.
Reporting and Analytics

View customized KPIs for a 360° view of your business with real-time dashboards.

End - Consumers

Increased Customer Satisfaction

Customizable, full self-service consumer portal that lets end users engage on their terms.
Positive Service Experience

Connect best technician for a job based on skill, location, parts, etc. to ensure highest first-time fix rate and allow customers to see their technicians.
Provide Transparency

Provide a view into your operations and offer real-time updates if technicians are running late. A courtesy call, email, or mobile alert shows your customers that you value their time.

Field Service Technicians

Improved Productivity

Powerful mobility capabilities enable you to securely carry out field service functions at all times and places, during and between service jobs.
Improved Efficiency

Real-time access to job, parts, inventory, and warranty-related information enables successful job outcomes.
Increased Utilization

Instant access to job information on related products and services in repair-vs.-replace scenarios.

“ServicePower's tools make the engineer's lives easier and allow us to make promises to the customer that we are confident about keeping.”

Andrew Keating, Group Service Director, BDR Thermea

“ServicePower has been a differentiator for Centricity. They've been instrumental in improving customer satisfaction and driving growth.”

Dawn Taylor, President, Centricity.

"ServicePower's customer portal makes it easier for the consumers and saves us the hassle of getting a calls for minor changes."

Steve Zannos, Senior Director of Customer Care, Electrolux

ServicePower is a leading field-service management software company focused on providing an exceptional customer experience, while delivering significant operational efficiencies. Trusted by field-service organizations around the world such as GE Appliances, LG, Electrolux and Siemens, ServicePower offers the only SaaS platform that helps companies efficiently manage both employed and contracted technicians. ServicePower also offers a fully managed network of contracted service providers to enable on-demand and rapid field-service delivery in hard-to-reach locations across North America and Europe.

Blended Workforce Solutions

With ServicePower's blended workforce solutions, you can intelligently manage both employed and contracted service providers

Customer Engagement

Schedule Optimization

Technician Mobility

Smart Service

Reporting and Analytics

Benefits Delivered

End - Consumers

Increased Customer Satisfaction

Positive Service Experience

Provide Transparency

Field Service Technicians

Improved Productivity

Improved Efficiency

Increased Utilization

Field Service Operations

Improved Productivity

Efficient Utilization

Reduced Costs

What Our Customers Have to Say

Andrew Keating, Group Service Director, BDR Thermea

Dawn Taylor, President, Centricity.

Steve Zannos, Senior Director of Customer Care, Electrolux

Trusted by Global Leaders