Blended Workforce Solutions

With ServicePower's blended workforce solutions, you can intelligently manage both employed and contracted service providers

  • Customer Engagement
  • Schedule Optimization
  • Technician Mobility
  • Smart Service
  • Reporting and Analytics
  • customer-engagement

    Customer Engagement

    Deliver exceptional service experiences and build brand loyalty with our self-service customer portal. Provide real-time, cross-channel, interactive communications.

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  • schedule-optimization-1

    Schedule Optimization

    Optimize complex service schedules in real-time based on configurable, business-driven constraints that significantly improve turnaround times, jobs per day, and utilization.

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  • technician-mobility-1

    Technician Mobility

    Achieve total control and accountability for service delivery through intelligent and dynamically-defined business rules to leverage both factory service and third-party workforces.

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  • smart-service-1

    Smart Service

    Improve operational efficiency by dynamically dispatching the best resource for each job based on eligibility, rules, skills, availability, and ranking.

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  • reporting-analytics (1)

    Reporting and Analytics

    View customized KPIs for a 360° view of your business with real-time dashboards.

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Benefits Delivered

group-icon End - Consumers

  • Increased Customer Satisfaction

    Customizable, full self-service consumer portal that lets end users engage on their terms.

  • Positive Service Experience

    Connect best technician for a job based on skill, location, parts, etc. to ensure highest first-time fix rate and allow customers to see their technicians.

  • Provide Transparency

    Provide a view into your operations and offer real-time updates if technicians are running late. A courtesy call, email, or mobile alert shows your customers that you value their time.

wrench Field Service Technicians

  • Improved Productivity

    Powerful mobility capabilities enable you to securely carry out field service functions at all times and places, during and between service jobs.

  • Improved Efficiency

    Real-time access to job, parts, inventory, and warranty-related information enables successful job outcomes.

  • Increased Utilization

    Instant access to job information on related products and services in repair-vs.-replace scenarios.

cog Field Service Operations

  • Improved Productivity

    Save time and increase productivity as customers use the portal for their service requests and scheduling.

  • Efficient Utilization

    Improve efficiency by dynamically dispatching the best resource for each job.

  • Reduced Costs

    Use third-party contractors to quickly increase coverage of skills, geography, and schedules.

What Our Customers Have to Say


“ServicePower's tools make the engineer's lives easier and allow us to make promises to the customer that we are confident about keeping.”

Andrew Keating, Group Service Director, BDR Thermea


“ServicePower has been a differentiator for Centricity. They've been instrumental in improving customer satisfaction and driving growth.”

Dawn Taylor, President, Centricity.


"ServicePower's customer portal makes it easier for the consumers and saves us the hassle of getting a calls for minor changes."

Steve Zannos, Senior Director of Customer Care, Electrolux

Trusted by Global Leaders